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Article · Jul 15, 2026The Third Labor Efficiency Setting: What Xactimate's New Tier Does to Your MarginVerisk added a third labor efficiency setting to Xactimate, called Large Restoration/Remodel, that sits between the restoration default and the old New Construction model.6 min readArticle · Jun 24, 2026AI, or Just a Chatbot? A Buyer's Guide for Restoration OperatorsMore restoration software now ships with AI attached.4 min readArticle · Jun 2, 2026What Process Mining Actually IsProcess mining is a mature discipline in other industries and nearly unknown in restoration.5 min readArticle · Jun 2, 2026The Data You Already OwnEvery restoration operator sits on years of operational history: jobs, costs, cycle times, outcomes.4 min readArticle · Jun 2, 2026Submissive AI vs. AI That Knows Your OperationMost AI an operator meets is built to be agreeable.4 min readArticle · Jun 2, 2026Spread Across Nine ToolsThe typical restoration business runs across a stack of capable but disconnected tools, each holding one slice of the job.5 min readArticle · Jun 2, 2026SOC 2 Doesn't Mean Your Data Is ProtectedSOC 2 has become shorthand for "your data is safe here." It is not quite that.4 min readArticle · Jun 2, 2026Process Mining Comes To RestorationProcess mining has transformed how other industries find waste.5 min readArticle · Jun 2, 2026Privacy Is A Position, Not A PolicyData privacy is usually treated as a legal document.5 min readArticle · Jun 2, 2026A Benchmark Is Only As Good As Its SampleBenchmarking is only as credible as the data behind it.5 min readArticle · Jun 2, 2026Margin Lives Across The Whole BusinessMargin in a restoration business is earned on the job site and shaped almost everywhere else too: estimates, hiring, finance, vendor and equipment pricing, compliance, and above al…5 min readArticle · Jun 2, 2026Every Tool Is A DoorA restoration business spreads its data across many systems, and each one is also a way in.4 min readArticle · Jun 2, 2026Encryption Is The Floor, Not The HeadlineEncryption gets talked about as a selling point.5 min readArticle · Jun 2, 2026Beyond The Annual SurveyAnnual industry surveys are good at capturing sentiment and direction across the industry.5 min readArticle · Jun 2, 2026Anonymized Before It Is PooledProtecting contributed data can mean controlling who is allowed to see it, or making sure that even with full access, no record can be traced back to a business.5 min readArticle · Jun 2, 2026AI For The Back OfficeField technology is mature.5 min readArticle · Jun 2, 2026What Restoration Can Learn From The BallplayersAs baseball's labor deal heads toward expiration, owners and players are at the table over a salary cap, and the players' core objection is transparency: you cannot fairly agree to…7 min readArticle · Jun 2, 2026Who Trains The AI On Your NumbersUseful AI in a specialized industry is built on specialized data, and in restoration that data comes from operators.4 min readArticle · Jun 2, 2026Why Benchmarking, And Why NowAn operator can measure everything about their own business and still not know whether any of it is good, because a number means little without a peer cohort beside it.5 min readArticle · May 26, 2026What Busy HidesMatt Hensley wrote an excellent piece for C&R Magazine on volume as the most dangerous drug in restoration.4 min readArticle · May 9, 2026Restoration Software Intelligence Report — Issue 01: Job ManagementVerinode Research scores ten Job Management platforms across ten dimensions of operational capability, with capability importance set by an independent panel of working Restoration…60 min read